1. What are your hours of operation?
Our customer service team is available to assist you: 24 hours a day, 7 days a week, 365 days of the year.

2. How much does shipping cost?
VetShop.com offers FREE SHIPPING on ALL orders.

3. Do you ship to international locations?
At this time we only ship within the United States.

4. How long will it take to get my order?
Orders are processed within 2 business days. Please allow approximately 10 business days for arrival.

5. Is it safe to use my credit card?
Yes. We have taken every precaution to make sure your transaction is secure. Our website utilizes industry-standard security measures, including SSL (Secure Sockets Layer). All account information submitted to us is safely isolated from unauthorized internet access.

6. What about sales tax?
No sales tax is charged.

7. What do you do with my personal information?
The personal information you give us will only be viewed by authorized employees of our company for the purpose of completing your order. We do not sell, trade, or rent your personal information to others. In no way will we spam your email address or distribute to any companies who are associated with spamming.

8. What are generics?
A generic is a substitute for a brand-name drug that has the same dosage, safety, and strength, quality, how it is taken, performance, and intended use as a brand name.

The only difference between a generic and their brand-name counterpart is that generics are less expensive and may look slightly different (e.g. different shape or color), as trademark laws prevent a generic from looking exactly like the brand-name drug.

9. What if I need to return my order?
If you are not completely satisfied with your purchase from VetShop.com, simply return the product and we will refund you 100% of its value, including the shipping cost, within 30 days. Even if the package has been opened, don't worry! Return the opened package and we will refund you 50% of its value.

*We will credit your account for your return postage cost.
*Any sale priced items are final sale and cannot be returned or exchanged

10. Do I need a prescription to order products from VetShop.com?
No, our products are over the counter products therefore they do not require a prescription.

11. How long are my credits valid with VetShop.com?
All credits will only be valid for 6 months from the date of issue.