1. What are your hours of operation?
Our customer service team is available to assist you: 5:00am - 9:00pm PST.
2. How much does shipping cost?
VetShop.com offers FREE SHIPPING on ALL orders.
3. Do you ship to international locations?
At this time we ship to the United States and Australia.
4. How long will it take to get my order?
Orders are processed within 2-3 business days. Please allow approximately 10-12 business days for arrival.
5. Is it safe to use my credit card?
Certainly. We have taken every precaution to make sure your transaction is secure. Our website utilizes industry-standard security measures, including SSL (Secure Sockets Layer). All account information submitted to us is safely isolated from unauthorized internet access.
6. What about sales tax?
No sales tax is charged.
7. What do you do with my personal information?
The personal information you give us will only be viewed by authorized employees of our company for the purpose of completing your order. We do not sell, trade, or rent your personal information to others. In no way will we spam your email address or distribute to any companies who are associated with spamming.
8. What if I need to return my order?
Customer Satisfaction is our number one priority. Please contact us within 30 days of receipt of your order should you have any issues or concerns. If we cannot resolve it to your satisfaction, we will provide you with instructions as to our refund process.
*Any sale priced items are final sale and cannot be returned or exchanged
9. Do I need a prescription to order products from VetShop.com?
No, our products are Over-the-Counter products therefore they do not require a prescription.
10. How long are my credits valid with VetShop.com?
All credits will only be valid for 6 months from the date of issue.
11. Why do the pills/packaging I received look different than the ones I get from my local pharmacy?
The medication you order can look slightly different if it is sourced outside of the U.S. However, these products have the SAME ACTIVE INGREDIENT(s) and work in EXACTLY THE SAME WAY. In addition, the manufacturer may change the appearance of the pills / packaging for marketing purposes or availability of components, among other reasons, depending on the country in which it is manufactured and all products sourced outside of the U.S. will list the weight and volume in Metric but will correspond with the correct Imperial weight as per your order.